Got Questions?

Concerns about online security?

Well, here's some of the most frequently asked questions


Frequently Asked Questions:

1.
Is ordering with BananaBanana.com online safe?
2. Is there any way to order other than online?
3. Does BananaBanana.com sell customer information to third parties?
4. What if I don't want to receive any offers from BananaBanana.com?
5. I've started to hear stories about hackers stealing credit card information from online retailer's computers. Is BananaBanana.com doing anything to prevent this?
6. What if I don't wish for BananaBanana.com to store my personal information at all?
7. What if I would like to set up a recurring shipment schedule for coffee?
8. What if I would like to receive shipments more often than monthly?
9. What if I wish to cancel recurring shipments?
10. Does BananaBanana.com have a return policy?
11. What if I have question that is not listed here?



Answers:



Q. Is ordering with BananaBanana.com online safe?

A. Yes. BananaBanana.com uses the latest in 128-bit SSL(Secure Socket Layering) technology for ordering encryption. This insures total safety when placing an online order.

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Q. Is there any way to order other than online?

A. Yes. You can place your order via the telephone during the hours of 8 AM and 7 PM Hawaiian Standard Time by calling 808-322-8888.

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Q. Does BananaBanana.com sell customer information to third parties?

A. No. Here at BananaBanana.com it is not our policy to sell any customer information to anyone. We may however send our customers an occasional email to announce specials and new products and services.

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Q. What if I don't want to receive any offers from BananaBanana.com?

A. Simple. Just send us an email stating that you want to be removed from our customer lists. We take privacy very seriously here at BananaBanana.com.

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Q. I've started to hear stories about hackers stealing credit card information from online retailer's computers. Is BananaBanana.com doing anything to prevent this?

A. Yes. We feel that we are ahead of the competition in this area of security. We store all customer information on a separate off-line computer. This computer where our databases are housed is not attached to any network, thereby safegaurding customer information from any internet security threats. All customer information is removed from our online computer within 12 hours of placing an order and moved to the database computer.

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Q. What if I don't wish for BananaBanana.com to store my personal information at all?

A. Simple. Just send us an email stating that you want to be removed from our database. We take privacy very seriously here at BananaBanana.com.

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Q. What if I would like to set up a recurring shipment schedule for coffee?

A. Not a problem. Shortly after you place your order, you will receive a confirmation email that will also offer you the option of receiving monthly shipments of our Featured Kona Coffee.

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Q. What if I would like to receive shipments more often than monthly?

A. Once again, not a problem. We will be happy to accommodate any special needs you may have. However, for our credit card customers, we will still only bill once a month to help keep costs down.

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Q. What if I wish to cancel recurring shipments?

A. No problem there. All we ask is that you let us know at least 5 days before your scheduled shipment arrival date.

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Q. Does BananaBanana.com have a return policy?

A. A very easy one. If you are ever unhappy with a product, simply return the unused portion and a brief explanation, and we will either refund your full purchase price or send you a replacement. The choice is yours.

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Q. What if I have question that is not listed here?

A. No problem. Simply email us at the question to
banana@ilhawaii.net.

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